Frequently Asked Questions
Everything you need to know about your Rudsak experience.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
Do you offer international shipping?
Yes, Rudsak ships to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I care for my leather or down jacket?
To maintain the quality of your garment, we recommend professional leather cleaning for leather goods and specialized professional cleaning for down-filled jackets. Avoid machine washing unless specified on the care label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through partners like Affirm or Klarna in select regions.
Are your products covered by a warranty?
Rudsak products are crafted with premium materials and are covered by a one-year limited warranty against manufacturing defects from the original date of purchase.